Security
Disnat adheres to the most rigorous standards of privacy and security. All precautions are taken in order to protect transactions and information exchanged on the secured site.
What level of security is offered on Disnat's websites?
| Disnat applies the highest standards of security currently used in the industry in order to safeguard all information and transactions. All outgoing data are governed by the provisions of the Act respecting the Protection of Personal Information in the Private Sector.
All operations carried out during a session on the secure site are encrypted in order to ensure confidentiality during the exchange between our servers and your computer's web browser.
Information is protected by Verisign 128-bit SSL encryption certificates.
Verisign is a leader in the protection of information on the Internet. Secure pages on Disnat sites are accessible only if you are using a web browser that permits the use of the 128-bit SSL security protocol.
SSL stands for Secure Sockets Layer. This protocol permits the encryption of exchanged data and the authentication of the server. It ensures that only authorized users can read your personal data. This way, your transactions are protected by an inviolable encryption system. |
Which browsers are equipped with 128-bit encryption?
How to determine if you are on a secure site
- Check the site address. It should start with https://. The "s" indicates that the site is secure.
There will be a padlock icon on the status bar of your browser (Netscape Navigator or Internet Explorer). Locate the padlock at the bottom of the page; if it is locked, the site is protected by SSL protocol.
- In Netscape or Internet Explorer, double-click on the padlock at the bottom of the page to display the website administrator, the security certificate and verify the level of encryption:
 In Netscape, click on the padlock icon, then on "Certificates".
In Internet Explorer 6, double-click on the padlock icon in the status bar.
In Internet Explorer 7, click on the padlock icon adjacent to the address bar,
then click on "View certificates".
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Are online forms and requests secure?
| Yes. Once completed, the forms that you transmit electronically are secure and none of the information on these forms can be intercepted by a third party. |
Is electronic mail (email) secure?
No. Messages sent by electronic mail are not secure during their transmission. Therefore, it is important not to include any personal or confidential information in your outgoing emails.
Furthermore, your incoming email can be opened and read by others if you do not take the necessary precautions. To avoid this, you should obtain an email address that is linked to a mailbox that requires a password that only you would know. |
How to maximize the security of your information
- Be sure to "log out" when you want to exit a secure site.
- Be sure to use the suggested versions of web browsers.
- Do not choose a password that is easily guessed.
- Choose a password of 6 to 12 characters composed of letters and numbers.
- Do not disclose your password to anyone.
- Do not save your password in your computer's memory.
- Change your password regularly.
- Clear (or erase) your browser's cache at the end of each session. This will prevent others from accessing your information when you are away from your workstation.
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Privacy
At Disnat confidentiality is a priority. This is why we take the necessary measures to ensure the confidentiality of your personal information. Personal information refers to all information that you provide willingly.
Privacy of information on Disnat websites
| Information collected on Disnat websites is confidential. Only authorized personnel have access to it. In no instance will your personal information be made public or sold or passed along to a third party without your consent, except to provide services that you requested or to comply with a court order. |
Why we gather personal information on our websites
| The personal information gathered on Disnat sites is used solely to follow up on a client's online requests for services and financial products, or for estimates. |
Use of cookies
Disnat websites use cookies. These files allow browser identification from one visit to the next and from one page to the next during a session. A cookie is a file in which information is stored, permitting your identification and facilitating your browsing.
Cookies can only be read by the web site that stored them on your computer.
When you access the trading website, your computer automatically creates a cookie that only our server can access. |
Links to third patry web sites
| The Disnat websites may at times contain links to external, third party sites or parts of external sites. Disnat has no control over the content and reliability of these sites, or over their policies regarding confidentiality. As a result, all personal information that you transmit via these sites is subject to the prevailing privacy laws. It is your responsibility to be aware of the law in order to ensure the privacy of your personal information. |
Security Tips & Fraud Prevention
Maintaining your account's security is our top priority. To supplement our security measures, there are certain steps that you should take to help protect your account from fraud.
Websites:
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To securely access the Disnat website, open a new web browser window and type in: www.disnat.com |
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Before logging in to your account, pay close attention to the URL (website address) in the address bar of your browser. Make sure that the address begins with one of the following: |
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- https://secure.disnat.com/
- https://www.nexadirect.com/
- https://www.pentrader.net/
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Examples:
Legitimate Disnat address: https://secure.disnat.com/login/disnat_login_E.asp
Fraudulent website address: https://secure.disnat.com.kz/login/disnat_login_E.asp
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Passwords:
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Never share your password: Disnat representatives will never ask you for your password. If you believe someone has learned your password, please change it immediately. |
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Create a secure password: Your password must be 6 to 8 characters long and contain both numbers and letters. Choose a password that uses a combination of letters, numbers, and symbols. For example, $m!nin6# or 7ten@di. Avoid choosing obvious words or dates such as a nickname or your birth date. |
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Keep your password unique: Don't use the same password for Disnat and other online services such as your bank access. Using the same password for multiple websites increases the probability that someone could learn your password and gain access to your account. |
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Use a trading password: To add a second layer of security when entering trades, go to the "My Profile" menu of the DisnatClassic client site and select "Preferences". Then select "yes" for both "Ask for my trading password when placing an order" and "Use a trading password different from the login password" options in the "Trading Password" section. Enter the password you would like to use and click "Submit". |
Email Security:
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Look for a personal Greeting: Disnat will never send an email with the greeting "Dear Client" or "Dear Member." Authentic emails will address you by your first and last name or the business name associated with your account. |
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Don't share personal information via email: We will never ask you to enter your password or financial information within an email or send such information by email. |
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Don't download attachments: Disnat will never send you an attachment or software update to install on your computer. |
Fraudulent Emails (Phishing):
Phishing is a technique used with the intent of obtaining sensitive information from the victims (password, credit card number, date of birth, etc.) by letting them think that they are communicating with a trustworthy third party (bank, administration, etc.).
Please do not reply to an email requesting, for example, an update of your personal information. This type of email is fraudulent.
You can forward the email to the following address to inform VMD of the fraud attempt: hameconnage@desjardins.com
Additional Resources
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DisnatClassic 
DisnatWeb 
