Frequently asked questions

You can deposit funds to your account using 1 of the following methods:

• If you are a Caisse Desjardins member, you can wire funds using AccèsD
• Make a deposit at your local Desjardins caisse
• Mail in a cheque (see the Contact Us page for our mailing address)
• Transfer from your financial institution via their Bill payments function. To transfer funds this way, you must set up your account as a "payee" on your financial institution's website. For Desjardins Online Brokerage, specify "Valeurs Mobilières Desjardins" as the payee. Input your full 7-character account number as the payee account. You can use this function to transfer funds to your non-registered account and also to make contributions to your RRSP. You will need to set up separate "bill payees" to specify multiple accounts.

Please note that Desjardins Online Brokerage does not accept or electronically transfer funds to or from third parties.

Confirmation slips are available online. You can access them by logging into our website, in the Statements section. Fees may apply if you wish to receive these by mail.

You and your agent (the person who will be trading on your behalf) must complete a Power of Attorney form (D104), available on our Forms page.

See forms

Yes, extended hours trading on the U.S. markets is possible from 8 a.m. to 9:29 a.m. and from 4:01 p.m. to 5:00 p.m. Learn more about extended hours trading

If you're a Desjardins member, you can view your Desjardins Online Brokerage accounts under the Savings and Investments section in AccèsD and transfer funds between your accounts.

If you've just opened your account with DCL, note that there is a delay of 24 hours before your brokerage account is visible in AccèsD.

To make a transfer:

• Click Transfers
• Click Transfers between accounts
• Select the caisse account From and the online brokerage account To
• To contribute to your RRSP, select your RRSP online brokerage account

Your funds should be visible in your account on Disnat.com within approximately 10 minutes.

If you are a client of another financial institution, you can add a new payee by selecting Desjardins Securities, and entering your account number made up of 7 characters. You can then make your payment.

Your funds should be visible in your account on Disnat.com within approximately 48 hours.

On Disnat.com, go to Trading, then Fund Transfers and select the type of transfer. You can contribute to your RRSP, TFSA and RESP accounts right from your non-registered online brokerage account.

Based on the type of request you submitted, it should take 24 hours for your transfer to be completed.

Are you having trouble transferring funds to your Desjardins Online Brokerage account? Did you know that your caisse can make e-transfers for you? Just ask them to make a transfer using the internal system SIPC.

You can make a direct deposit from your Desjardins Online Brokerage account into the account you provided a void cheque for when you opened your account:

• Click Trading
• Click Fund Transfers
• Choose the Withdrawal tab
• Fill out the form and select Direct Deposit
• Click Verify

This applies to withdrawals from cash, margin and TFSA accounts.

You have 2 options: access your account through our mobile app or contact a client service representative, who will be happy to assist you. Visit our Contact Us page for our contact information.

No. However, you should consider the minimum commission per trade, i.e., the value of the trade compared to the minimum commission charged.

Yes. To activate real time quotes, you must subscribe to this service and electronically sign the exchange user agreements on our website.

This type of order follows the price of a stock using a price spread, in essence tracking the price of stock as it rises or falls.

A trailing stop for a sell order sets the stop price at a defined spread below the market price. If the market price rises, the stop loss price rises by the same amount, tracking the stock, but if the stock price falls, the stop loss price remains the same. If the stock reaches the stop price, a sell order is triggered at market and filled at the prevailing market price. The reverse of this logic applies to VTSO buy orders.

VTSOs are an effective tool to let profits run in your account while cutting losses at the same time.

Example: You bought 100 shares at $10. The stock is now trading at $15. You want to protect yourself against a drop in the stock. Instead of a stop loss order at $13, you place a trailing stop with a stop spread of $2. The trigger price is calculated by subtracting the stop increment from the current price. In the order entry screen, you can click on the “trigger price” link to retrieve this information. In this example, the initial trigger price is $13. If the stock never goes higher than $15, a market order will be activated when the stock hits $13. If the stock goes to $16, the trigger price will become $14.

Level 1 provides real-time quotes, including the highest price, lowest price, bid, ask, volume, price of the last transaction and any price variation.

Level 2 indicates the depth of the market, allowing the investor to see orders behind the bid and ask for a given share and the origin of the orders according to the broker code.

At Desjardins Online Brokerage, you have access to ECNs and market makers. This allows you to trade US stocks on the NASDAQ, NYSE, AMEX and the CBOE. You can also trade on the TSX Exchange, TSX Venture Exchange, CNSX, Neo Exchange and the Montreal Exchange (options) in Canada.

You need to send us an email stating that you want to have access to the Montreal Exchange (MX).

It's an unregulated over-the-counter market. The only trading Desjardins Online Brokerage offers on this market is for American Depositary Receipts (ADR), which are traded by phone.

If you deposited securities in an unregistered account during the year, you’ll receive the T5008 – Statement of securities transactions slip.

This slip shows, in box 20, the cost or book value, which is the initial cost paid or payable for securities or investments or the adjusted cost base (ACB).

See the document Statements and tax slips delivery dates.

Tax forms are mailed within the first 60 calendar days of the following fiscal year. For trust units, statements are sent during the first 90 days of the following year. If you have registered for electronic statements, most of your tax slips will be available directly on your platform.

Do you have a security without market value or a security with market value, which, for some reason, you have difficulty trading? Do you want to get rid of it so you don’t have to include it in your tax return for the current year?

You can ask to have a security withdrawn from your account by completing the This link will open in a new tab. Authorization to remove a security form. Please read the form carefully as it stipulates that once the transfer has been made, you may no longer claim ownership of the securities. You’re also responsible for consulting a tax advisor to find out if the transfer of securities to Desjardins Securities constitutes a disposition in accordance with the Income Tax Act.

If you have securities you want to sell in order to include them in your tax return for the current year, make sure you do so before the deadline.

The foreign property report is a tool that can help you properly fill out CRA form T1135.

Form T1135 – Foreign Income Verification Statement is a control method used by the Canada Revenue Agency to ensure compliance with tax laws on reporting foreign-source income and to fight tax evasion. This requirement is for Canadian resident individuals, corporations, and certain trusts that at any time during the year, own specified foreign property valued more than $100,000, as well as certain partnerships that hold more than $100,000 of specified foreign property.

Since this requirement does not only apply to securities, it is important to speak with a tax specialist in order to make sure that every aspect of your wealth is covered.

For more information on the foreign income verification statement, visit the CRA website for This link will open in a new tab. Form T1135, as well as their This link will open in a new tab. Questions and answers about Form T1135.

On Disnat.com, go to Trading, then Fund Transfers and select the type of transfer. You can contribute to your RRSP, TFSA and RESP accounts right from your non-registered online brokerage account.

Based on the type of request you submitted, it should take 24 hours for your transfer to be completed.

In AccèsD, choose the Transfers option, then Transfers between accounts. Select the caisse account From and the online brokerage account To. Select your RRSP online brokerage account to contribute to your RRSP.

Your funds should be visible in your account on Disnat.com within approximately 10 minutes.

Your annual RRSP contribution limit is equal to 18% of the income you earned the previous year, up to a maximum of:

Year	Annual contribution
2024	$31,560
2023	$30,780
2022	$29,210
2021	$27,830
2020	$27,230
2019	$26,500
2018	$26,230

To find out your total contribution room, refer to your notice of assessment sent by the Canada Revenue Agency (CRA) every year.

The deadline to contribute to your RRSP for the 2023 taxation year is February 29, 2024.

For more information about RRSPs, visit the This link will open in a new tab. CRA website.

Table with annual TFSA contribution limits (In Canadian dollars)

Year	Annual limit	Cumulative limit
2009	$5,000	$5,000
2010	$5,000	$10,000
2011	$5,000	$15,000
2012	$5,000	$20,000
2013	$5,500	$25,500
2014	$5,500	$31,000
2015	$10,000	$41,000
2016	$5,500	$46,500
2017	$5,500	$52,000
2018	$5,500	$57,500
2019	$6,000	$63,500
2020	$6,000	$69,500
2021	$6,000	$75,500
2022	$6,000	$81,500
2023	$6,500	$88,000
2024	$7,000	$95,000

For the maximum amounts in the table, we assume that the client was 18 years or older in 2009 and that they were eligible to contribute.

This link will open in a new tab. Information about TFSA contribution room

Contributing to your TFSA

The first days of the year are generally very busy for our client service department, since it’s when many clients decide to get their financial affairs in order. Take note that you may contribute to your TFSA at any time during the current year.

You can also avoid the bustle by contributing to your TFSA online through your financial institution or on Disnat.com.

To make a contribution to an RRSP for the benefit of the spouse or common-law partner (“contributing spouse”), the latter must have previously opened a “spousal” type RRSP account. Then, you must use the Pay feature in AccèsD.

1. Click the Add a bill tab
2. Type in Disnat
3. Click Search

Once the payee information appears on the grey line (4), select that payee (5) and click OK (6).

In the Reference no. box, enter your spouse's spousal RRSP account number and add the letters CRERC at the end. Click OK.

Caution: If the RRSP that receives the contribution in favor of the spouse is not of the “spousal” type, the tax consequences could be significant and irreversible. Please ensure that the contribution is made to the appropriate account.

Click Confirm

You’ll see the following message: Your bill has been added.

Our Help section is quite user-friendly and clearly explains the functions on the site. You can also attend our many webinars from the events calendar and consult the videos in the Learning section of our website.

Yes, as long as the computer meets the minimum system requirements. Also, make sure that you do not have a firewall or Internet security that would prevent any data transmission.

To change your password you must log in to your Disnat platform and go to "Profile". Input your new password and click "Save Data".

Click on the "Forgot your password?" link on the login page.

If you do not receive an automated message from us, you should check your spam folder. If you are an AccèsD customer and you are no longer certain of your user code for your Desjardins Online Brokerage access, consult the Transfers between accounts section on AccèsD to see your brokerage accounts.

There are 2 easy ways to update your address:

• Enter your new address in AccèsD, under the Profile and preferences tab, and have the change applied to your Desjardins Online Brokerage account.
• Call Desjardins Online Brokerage customer service at 1-866-873-7103.

For security purposes, you cannot update your address by email.

Using the platform requires a certain familiarity with investing and technology as well as the ability to learn independently. Disnat Direct is designed for investors who:

• Trade more than 10 times per month
• Wish to access an advanced trading platform with streaming market data and charts
• Wish to access "point and click" trading

Before getting started on the platform, check out our Learning page. Then, send in your request  This link will launch your default email softwareby email. Additional fees might apply for using Disnat Direct. See our fees section for more details.

It's a 6-digit code that's sent to you by text or email and makes your login more secure. It's valid for 10 minutes. If you go over the time limit, you can get a new code by selecting Get a new code.

You can receive your code by email by selecting Verify your account another way. You might have to wait several minutes before you receive your code by email.

Make sure your mobile device can make calls and that you're in an area covered by your mobile service provider. You can try again by selecting Get a new code.

If you still haven't received your code after 2 attempts, you can choose to receive it by email by clicking Verify your account another way.

Note that single-use security codes can only be sent by text to phone numbers in North America (Canada, US).

No, 2-step verification is mandatory for everyone.

Yes. You can enable 2-step verification for every login by unticking the box labelled Don't ask again on this device.

Whenever you delete your cookies, all your saved passwords are erased. After deleting them on a device you trust or that belongs to you, you have to verify your identity again. Once your identity's been verified, you won't have to enter another single-use security code the next time you log in. However, this step will have to be repeated every time you delete your cookies.

Note that some devices may automatically delete cookies.